ExperienceCSI — Guest Perception & Emotion Diagnostics
By Ozz Sevilla
Decoding what guests truly feel and think, before it's too late to fix it.
What This Is NOT
To understand what ExperienceCSI does, you first need to understand what it does NOT do:
- NOT Marketing — Marketing is the trailer. It convinces you to buy a ticket.
- NOT Sales — Sales puts you in the seat. But it can't control the experience.
- NOT Surveys — Surveys review the movie after it already bombed.
- NOT Mystery Shoppers — They follow a checklist, not emotions.
- NOT Public Relations — PR handles the red carpet, not the root cause.
What I Do (Perceptual Diagnostics): I analyze exactly what visitors are feeling and thinking so we can adjust the experience before it becomes a problem.
How I Do It
- Phase 1: Intelligence Gathering — Data collection from specialized forums, fan communities, industry networks, Reddit, X, and more using professional OSINT tools.
- Phase 2: Classification & Human Analysis — Proprietary methods including the Wheatstone/Sevilla Matrix, forensic linguistics, and behavioral verification.
- Phase 3: Decoding & Reporting — Decision-grade reports formatted for executive action.
How You Benefit
- Solve Operational Blindness — Identify exactly where friction exists so you invest only in what moves the needle.
- Fix Perception, Not Just Reputation — Address the root cause before it becomes a crisis.
- Subconscious Loyalty — Create deep emotional connections that marketing can't buy.
- Zero Operational Disruption — 100% remote diagnostics, more authentic than in-person visits.
Diagnostic Services
- Quick View — $650 (7 business days): 3-5 page executive PDF, top 3 friction points, 3 actionable quick wins.
- Guest Patterns — $1,900 (10 business days): 10-15 page deep analysis with recurring behavior patterns.
- Guest Sentiment — $2,900 (10 business days): 15-20 page report with emotional journey mapping.
- Guest Journey — $4,500 (15 business days): 20-30 page strategic report with full journey mapping.
- Perception Design — Custom (20 business days): 40-60 page report with predictive modeling.
- Implementation Guidance — Custom (20 business days + 3 months): Full roadmap with change management.
About Ozz Sevilla
30+ years of experience in hypnosis and the subconscious mind, 10,000+ shows in 13 countries. Specialized in high-level perceptual analysis for experience-driven businesses.
Industries: Theme Parks · Casinos · Resorts · Museums · Aquariums · Nightclubs · Experiential Retail · Luxury Hotels
Contact
Schedule a private consultation or request a customized proposal for your property.
Email: experiencecsi@optiksiq.com